Faqs

Follow this VIDEO LINK  for instructions on how to drag and drop an entire site(s) into your VMS / Monitor multiple locations in one group.

Vitek IVP Support Answers to these and other questions as well as helpful video tutorials are available at: vitekcctv.com/support

Make sure you are using the proper CAT5 cable and connectors (RJ45) (see manual for proper color combination of the cable). Check the Network (IP) setting of the Make sure you have consistency [...]

Make sure the DVR / NVR is set to record on motion. You may also change the picture quality or resolution to be lower than the default. The frame rate of each camera may also be adjusted [...]

Yes, most DVRs will accept additional HDDs and can be upgraded to a higher capacity. Check with your VITEK Specialist to determine the maximum limit for your DVR / NVR.

Older firmware is on the recorder, please update Firmware.

IP cameras can be up to 328’ (100 meters) from a switch or the recorder, any farther than that you will need an extender (VT-P2EX) or another switch.

If your cameras have IR lights there might be a reflection from part of the structure that the cameras is mounted too or in its field of view, aim the camera away from reflective surfaces.

While twist-on BNC’s are quick and easy to use since there is no special tool needed you should always use either crimp-on or compression BNC’s, Twist-on BNC’s will loosen over time and cause [...]

Cameras with IR lights require more power at night, check power supply and make sure the camera is getting enough power.