How do I create specific camera groups with Vitek’s area configuration?
Follow this VIDEO LINK for instructions on how to drag and drop an entire site(s) into your VMS / Monitor multiple locations in one group.
What should I do if have more questions?
VITEK Tech support is available 7:00am to 8:00pm PST, Monday~Friday, Excluding major U.S. holidays. Email: TechSupport@vitekcctv.com Phone: (888) 848-3570 / (661) 294-8043 Web: Contact VITEK Tech [...]
I can’t connect to my Recorder from the Network / LAN!
Make sure you are using the proper CAT5 cable and connectors (RJ45) (see manual for proper color combination of the cable). Check the Network (IP) setting of the Make sure you have consistency [...]
How Do I Set-up the DVR / NVR to achieve longer recording storage?
Make sure the DVR / NVR is set to record on motion. You may also change the picture quality or resolution to be lower than the default. The frame rate of each camera may also be adjusted [...]
Can DVRs / NVR’s be upgraded for longer recording storage time?
Yes, most DVRs will accept additional HDDs and can be upgraded to a higher capacity. Check with your VITEK Specialist to determine the maximum limit for your DVR / NVR.
Why does my DVR/NVR play really fast during playback on my phone app?
Older firmware is on the recorder, please update Firmware.
How far can I run a cat 5 wire for my IP camera?
IP cameras can be up to 328’ (100 meters) from a switch or the recorder, any farther than that you will need an extender (VT-P2EX) or another switch.
Why are my cameras all white at night?
If your cameras have IR lights there might be a reflection from part of the structure that the cameras is mounted too or in its field of view, aim the camera away from reflective surfaces.
Should I use twist-on BNC’s?
While twist-on BNC’s are quick and easy to use since there is no special tool needed you should always use either crimp-on or compression BNC’s, Twist-on BNC’s will loosen over time and cause [...]
Why do my cameras shut off at night?
Cameras with IR lights require more power at night, check power supply and make sure the camera is getting enough power.
