Why does my DVR/NVR only work when I am connected to my wifi with my app?

Posted February 17, 2019

Most likely you are connecting to your recorder using a local IP address, such as 129.168.x.x or 10.x.x.xThese IP address only work when you are within the facility where the recorder is located. To access the recorder when away from the facility use the external IP address or DDNS name.

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